Last Updated: 5-10-2024

1. Introduction

This Refund Policy applies to all ticket purchases made through Adhanas Events and processed via Razorpay. Please read this policy carefully before completing your purchase, as it outlines the conditions under which refunds may be issued.

2. No Refunds Policy

2.1 No Refunds for Change of Mind

• Adhanas Events maintains a strict no-refund policy. Once a ticket purchase is completed, it is considered final. We do not offer refunds if you change your mind after purchasing a ticket, fail to attend the event, or encounter scheduling conflicts.

2.2 Event Cancellation

• If an event organized by Adhanas Expo Pvt Ltd is canceled, you will be notified via email to the address provided during the purchase process. In the event of cancellation, you will be eligible for a refund of the ticket price paid. Refunds will be processed within 7-10 business days.

2.3 Event Rescheduling

• If an event is rescheduled, your ticket will be valid for the new date. If you are unable to attend the rescheduled event, please note that no refunds will be issued.

3. Refund Process

• In the rare circumstance of an event cancellation, to initiate a refund, please contact our customer service team at [email address] with your order details.
• Refunds will be issued to the original payment method used during the purchase.

4. Non-Refundable Tickets

Certain events or ticket types (such as discounted or promotional tickets) are strictly non-refundable. This will be clearly stated at the time of purchase, and no exceptions will be made for non-refundable tickets.

5. Exceptions

Refunds will not be provided under the following circumstances:

• Failure to adhere to event entry requirements (e.g., forgetting to bring the e-ticket or identification).
• Events that are affected by force majeure or natural disasters beyond the control of the organizers.

6. Dispute Resolution

In the event of any disputes or issues regarding your ticket purchase or the no-refund policy, please contact our customer service team at [email address]. We will work with you to resolve the issue in a timely manner.

7. Changes to This Refund Policy

Adhanas Events reserves the right to modify this Refund Policy at any time. Any changes will be communicated on our website, and your continued use of our services will constitute acceptance of the revised terms.